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Role Training Programs · Lead the team, watch the numbers, manage the vendors
Telemarketer Manager Training
Build a manager who can lead the team, monitor performance, manage vendors, and keep telemarketing operations organized.
10 hoursRicochet manager trainingFinal assessment
Perfect for
- Agencies with a telemarketing team and no one watching it
- Owners reviewing call activity themselves
- Agencies managing multiple lead vendors
- Teams that need consistent performance reporting
What's included
01
Ricochet manager training
- Monitor telemarketer activity in Ricochet
- Review call volume and agent status
- Check call dispositions and notes
- Monitor appointments and follow-ups
- Identify inactive or unavailable agents
- Review login, pause, and dialing activity
- Spot unusual performance patterns
- Escalate system or attendance concerns
02
Ricochet red flags
- Long inactive periods
- Excessive pause time
- Low dialing activity
- Missing call notes
- Incorrect dispositions
- Repeated missed follow-ups
- Unusual agent status changes
- High call volume with low contact results
- Appointments without complete information
- Do-not-call requests that were not documented properly
03
Performance reporting
- Number of dials
- Appointments scheduled
- Live transfers
- Follow-ups completed
- Lead disposition accuracy
- Attendance and schedule adherence
- Tracker completion
- Call quality and coaching progress
04
Vendor reporting and lead management
- Preparing vendor reports
- Monitoring lead volume
- Reviewing lead quality
- Tracking incorrect contact information
- Tracking disconnected numbers
- Identifying duplicate or non-eligible leads
- Recording vendor return leads
- Organizing supporting documentation
- Monitoring vendor response and resolution
- Comparing results across lead sources
05
Vendor return leads
- Disconnected numbers
- Incorrect contact information
- Duplicate leads
- Leads outside the agency's approved area
- Non-eligible prospects
Outcome
A manager who can tell you what the telemarketing team did this week, what it produced, and what needs to change, without you opening the dialer yourself.